Keep appointments and the OP queue in view.
Find the right patient, choose the doctor’s session and keep reception’s queue up to date.
How does H360 help reception manage the OP day?
Reception can record patient and appointment details, use configured doctor availability and monitor the reception queue. Recorded queue actions distinguish waiting, in-consultation and completed visits. Scheduling, consultation state and payment confirmation are separate staff actions in the workflow.
On this page
Start with the right doctor and session.
Reception records the patient, doctor, date and appointment window. Configured availability helps organise the day around the doctor’s working sessions.
A returning patient keeps a connected record.
Search by supported patient or appointment details, then confirm distinguishing information. In this example, two people share a name. Choose the intended record before the next visit.
Keep the queue current as the visit moves.
Waiting, in consultation and completed describe reception’s queue. Advance this fictional encounter to see the separate staff actions.
Queue updates make timing reports useful.
The events staff record help explain waiting and consultation duration. Missing or late transitions need to be understood before comparing sessions.
Rehearse the busy parts of reception.
Practise a new registration, a repeat visit, a schedule change and the correction route with the people who will use them.
How do we handle walk-ins?
During setup, demonstrate the supported intake and appointment route for your walk-in workflow, including doctor selection and queue placement.
Does completed mean paid?
Queue progress and recorded payment are separate states. Completing a consultation does not confirm collection.
What can reception access?
Role/action permissions and clinic/doctor scope determine the available views and actions. Test the intended receptionist account during onboarding.
Make the front desk part of the demo.
Call 8464000888 to discuss your priorities.